Rill Insights & Design

“Working with Bryan and his team has been an excellent experience and process. Bryan was engaged to provide training and be a guide as to ‘how’ to implement what was taught. The concepts of research, the process of discovery, and subsequent analysis to elicit the ‘voice of the customer’ provided an excellent foundation for the Product Managers to coalesce their activities in a more focussed way.”

“Bryan led the product research for a product idea / concept we had. Prior to Bryan leading this research, we were shooting from the hip on product features. Bryan led the effort to plan for research, including conducting over 30 interviews. The best part was that he used cutting-edge tools to perform data analysis, and concluded with clear market needs and industry pain points.”

“Bryan came into Vessel at a time when I thought we had a pretty good customer feedback system in place, boy was I wrong. He brought in a level of sophistication that turned our customer feedback into actionable, measurable improvements to the product and experience.”

“Bryan and Lisa provided design expertise to create a tailored experience for caregivers. In particular, they provided connections to build our needed team, subject matter expertise, and helped bring our ideas to life with warm and personal designs.”

“Bryan is an expert in the field of UX research and design. He’s got an incredible work ethic and his research process is rigorous and effective. He recently presented a UX research brief, and I told him it was the best work I’ve ever seen.”

“Bryan absolutely saved us during the COVID19 pandemic. He took our new telemedicine platform to a level that allowed us to see hundreds of patients a day. We are grateful for his knowledge and expertise that helped us through the surge.”

“Rill Insights were a great partner for our AgeTech user testing program. Lisa has tremendous knowledge and experience working with older adults with empathy and care for their safety throughout the process.”